Frequently Asked Questions
Can I return or exchange an item I have ordered?
To return or exchange an item, send your invoice with the package to: Crimson Collections 108 Madison Street, St. Louis, MO 63102. Please send information about the merchandise to be returned or exchanged and indicate if you are returning the item for a refund or exchanging it for a different color or size. Please fill out the return exchange form that is included in your original package. Shipping and handling fees are not refundable. Prices are subject to change without notice. You have 30 days to return or exchange an item. If the item purchased was a gift during the holiday season you have 30 days starting January 1 to make any returns or exchanges.
I did not receive the item I ordered?
Please contact us immediately at (317) 608-5801 or at firstname.lastname@example.org and we will work with you on sending out the correct item or size. When the item arrives, your package will also include a return shipping label for returning the incorrect item. You will incur no additional expense on your part for an error made on our part.